All orders are subject to product availability. You can’t order an unavailable item.
You will receive your shipment within 2-4 business days for orders in greater Cairo & Alexandria , 2-7 in Sinai, Matrouh and Upper Egypt, while 2-5 business days in other cities.
Our official working days are from Sunday to Thursday
Shipping cost is subject to your location.
Additional shipping charges may apply depending on your location and the weight of your order.
Orders over 1999 EGP are eligible for free shipping policy.
Free shipment policy is not applicable - unfortunately- for certain locations like (Red Sea - Sinai - Marsa Matrouh - Qena - Luxor - Aswan - Asyut - Suhag), we are really sorry for that.
You can ask for the fitting service in case you are not completely sure of your size, but with a maximum number of the item (5 items & 2 sizes) and it only costs you 50 L.E. (This Service is exclusively for Cairo & Giza Zones).
| Return and Payment Policy – HERO Platform |
| Welcome to HERO. |
| We aim to provide you with a confident shopping experience. |
| Return Policy – Easy Returns |
| If you are not satisfied, return the product within 30 days of receipt in its original condition. |
| Refunds will be credited to your Hero Platform account for use within 6 months. For manufacturing defects or order errors, a full cash refund is available upon request. |
| Prepaid Bonus – Save and Earn |
| Pay with your card (Visa/Mastercard) and enjoy: |
| 5% instant discount on your first order |
| 50 Hero points (equivalent to EGP 50 for your next purchase) |
| 100% secure payment through our encrypted portal |
| Prepaid = Savings + Points + Fast Processing |
| Shop confidently with HERO |
| Guaranteed Quality |
| Simple Returns |
| Rewarding Payments |
| Hero: Love your body with it |